Tugboat expands claims support across Tower Lane Capital's multifamily portfolio

Tugboat will provide dedicated claims expertise to nearly 1,000 residential units in Tower Lane Capital's Los Angeles-area multifamily portfolio. The partnership gives tenants, owners and property managers pre-loss coverage review, documentation help and loss-event guidance after a wildfire claim produced more than $1 million in added recovery.

Why it matters: - Tower Lane Capital's residents, owners and property managers now have claims support built into day-to-day portfolio operations. - Tugboat's model is aimed at improving recovery on multifamily losses, reducing disputes and limiting the costs that follow property damage. - The partnership signals a broader move from reactive insurance help to embedded claims support before a loss happens.

What happened: - Tugboat announced a partnership with Tower Lane Capital, a Los Angeles-based real estate investment firm, on September 22, 2026. - The rollout covers Tower Lane Capital's multifamily portfolio of nearly 1,000 residential units. - Every tenant, owner and property manager in the portfolio will have access to a dedicated claims expert for any loss event.

The details: - Each member of the Tower Lane Capital portfolio receives a full Tugboat membership. - A dedicated account manager and claims expert will be available portfolio-wide. - Members will get policy coverage insights before a loss happens. - Tugboat will provide pre-loss documentation and inventory support. - Tugboat will also offer real-time damage and claim guidance when an event occurs. - Premium support from licensed public adjusters will be available at discounted rates when a loss warrants it. - The partnership follows a wildfire claim in Tower Lane Capital's portfolio that led to more than $1 million in additional recovery. - The wildfire claim had already been considered resolved by the carrier, manager and property management team.

Between the lines: - Multifamily losses are often handled without a dedicated specialist focused on maximizing policy recovery. - Carriers typically arrive with adjusters, attorneys and extensive claims history. - Owners and residents often enter claims with limited knowledge of their policy terms. - Tugboat is positioning itself as an embedded claims layer for multifamily ownership groups rather than a service people find only after damage occurs. - Anthony Jaffe, Partner and CEO of Tower Lane Capital, said the partnership helps ensure residents are taken care of and recoveries are handled correctly. - Garrett Green, Partner at Tower Lane Capital, said insurance recovery is the least predictable variable and that Tugboat changes the outcome from absorbing damage costs to recovering them. - Cameron Mooney, CEO of Tugboat, said the Tower Lane Capital deal marks a broader shift in how Tugboat reaches the people it serves.

What's next: - Tugboat and Tower Lane Capital plan to use the new operating model across the portfolio whenever a claim arises. - The companies say tenants will get expert help, owners will manage losses more strategically and property managers will be able to address issues earlier. - Tugboat will continue expanding through multifamily portfolio partnerships that place claims support in place before a loss event.

The bottom line: - Tower Lane Capital is making claims expertise part of portfolio management, not an afterthought after damage occurs.